Online Control Panel, names.co.uk website & Webmail

Incident Report for Namesco Limited

Resolved

This incident has been resolved.
Posted Nov 08, 2018 - 11:19 GMT

Update

Our own website is now back online, completing the restoration of access to all affected services.

We apologise for any inconvenience this incident may have caused.
Posted Nov 07, 2018 - 16:25 GMT

Update

Access to the following services is now operational: Webmail, Online Control Panel.
Please note that our website is still unavailable, although customers' websites and services remain unaffected.
Customers can log into their Online Control Panel directly at https://login.names.co.uk, and can call us on 0345 363 3634
Posted Nov 07, 2018 - 15:42 GMT

Monitoring

A fix has been implemented and we are monitoring the results.
Posted Nov 07, 2018 - 14:56 GMT

Investigating

We are currently investigating a problem affecting the Online Control Panel, our own website & Webmail, which is causing these services to be unavailable. We hope to have this resolved as soon as possible, and apologise for any inconvenience.
Posted Nov 07, 2018 - 14:46 GMT
This incident affected: Control Panel and WebMail.