All Systems Operational

About This Site

Service status information and Network announcements.

Control Panel ? Operational
90 days ago
100.0 % uptime
Today
DNS ? Operational
90 days ago
100.0 % uptime
Today
Email - POP3/IMAP Access ? Operational
90 days ago
100.0 % uptime
Today
Linux Hosting ? Operational
90 days ago
100.0 % uptime
Today
Windows Hosting ? Operational
90 days ago
100.0 % uptime
Today
Network ? Operational
90 days ago
100.0 % uptime
Today
Managed Virtual Servers ? Operational
90 days ago
100.0 % uptime
Today
Managed Dedicated Servers ? Operational
90 days ago
100.0 % uptime
Today
WebMail ? Operational
90 days ago
100.0 % uptime
Today
Phone System ? Operational
90 days ago
99.6 % uptime
Today
FTP (Linux Hosting) ? Operational
90 days ago
100.0 % uptime
Today
FTP (Windows Hosting) ? Operational
90 days ago
100.0 % uptime
Today
Email - SMTP Authentication ? Operational
90 days ago
100.0 % uptime
Today
Office365 Services Operational
90 days ago
100.0 % uptime
Today
Cpanel Hosting Operational
90 days ago
99.98 % uptime
Today
Web Builder Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
had a major outage
had a partial outage
Past Incidents
May 22, 2019

No incidents reported today.

May 21, 2019

No incidents reported.

May 20, 2019

No incidents reported.

May 19, 2019

No incidents reported.

May 18, 2019

No incidents reported.

May 17, 2019

No incidents reported.

May 16, 2019
Completed - The scheduled maintenance has been completed.
May 16, 00:01 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 15, 22:00 BST
Scheduled - This evening we will be performing essential maintenance operations on our Cpanel Hosting. This maintenance should begin at 10PM and continue through to Midnight. During the two hour maintenance period customer websites should remain online throughout, but there may be periods of a few minutes where they take a little longer than normal to load.

The Cpanel control panel itself will not be available during the maintenance period.

We thank customers for their patience and understanding during this essential maintenance period.
May 15, 17:10 BST
May 15, 2019
Resolved - This incident has been resolved.
May 15, 17:01 BST
Update - Microsoft has now confirmed that the blocked IP has been re-instated and should be flowing as normal.

They have also provided the following explanation:

“Also we would like to inform you that, Microsoft operates numerous technologies and utilizes various sources of information to reduce the delivery of unwanted mail to customers' inboxes. Hence as a matter of policy, we do not discuss the details about our safety technologies, so we cannot discuss the reasons why a specific IP address is blocked.”
May 10, 19:47 BST
Monitoring - Our own testing and customer feedback has confirmed that mail traffic that was previously blocked is beginning to pass to Microsoft services and so customers should see mail delivered as standard. Microsoft however has not yet confirmed that the block has been removed and we have a number of outstanding queries with them to seek confirmation. We are continuing to request information from Microsoft about why this issue has arisen but to date have received no feedback. We will keep pushing.

We will be monitoring the situation closely and should the position change we will post an update.

Once again, thank you for your continued patience whilst we have been battling with Microsoft. Please accept our apologies for the inconvenience caused by this very frustrating interruption.
May 10, 16:54 BST
Update - We are still awaiting any sensible response from Microsoft and so for those customers that are still experiencing difficulties, could we please ask you to log into your names.co.uk WebMail where you should now be able to successfully send and receive emails to Microsoft. We will continue to push Microsoft to resolve the situation fully.
May 10, 13:15 BST
Update - Microsoft has now de-listed most IP's that were being blocked and so most customers will no longer be experiencing issues delivering to Microsoft services. One IP remains an issues and we are continuing to lobby Microsoft to remove this final block. Microsoft unfortunately refuses to provide any information to us regarding the rationale behind this block on the basis that any information could impact the security of their systems. As you can appreciate we are finding it difficult to work with no information but we will continue to investigate. Thank you for bearing with us whilst we have been dealing with this very challenging situation and we will provide further information as it becomes available.
May 10, 08:21 BST
Update - This evening we are continuing our dialogue with Microsoft engineers and pushing forward with our request for de-listing and further information about the current status. Some previously blocked email traffic is now passing although we also still observe failures due to blocks still in place and are aware that it is not yet universally resolved. We have been continuously raising this with the escalation channels at Microsoft at the highest priority. Thank you for your patience whilst we ask for this to be resolved.
May 9, 22:10 BST
Update - Finally we are getting some traction with our complaint to Microsoft. We have engaged with Microsoft Critical Service Managers and Senior Support Escalation and are being suitably assertive in our interaction to get this resolved. Once again, thanks for bearing with us.
May 9, 18:30 BST
Update - We are extremely sorry for the continued issues this afternoon. We have opened as many channels to Microsoft as possible and are continuing to push to get the issue resolved. We have received confirmation that Microsoft has logged the delisting request and that and that it is currently in progress, but unfortunately they are unable to provide a resolution time at present. We will continue to push Microsoft through all channels until the issue has been resolved. Thank you again for your continued patience and understanding.
May 9, 16:31 BST
Update - We are continuing to work with Microsoft to resolve this incident as quickly as possible, and thank customers for their patience and understanding.
May 9, 11:51 BST
Update - We are continuing to work on a fix for this issue.
May 9, 09:40 BST
Identified - We have identified that Microsoft is currently blocking email relay for some of our IP ranges and this will result in customers experiencing problems when sending or receiving to Microsoft managed addresses. Our System Administrators are currently working with Microsoft to resolve the issue. We will provide an update at the earliest opportunity.
May 9, 09:13 BST
May 14, 2019

No incidents reported.

May 13, 2019

No incidents reported.

May 12, 2019

No incidents reported.

May 11, 2019

No incidents reported.

May 8, 2019

No incidents reported.