All Systems Operational

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Service status information and Network announcements.

Uptime over the past 90 days. View historical uptime.
Control Panel Operational
DNS Operational
Email - POP3/IMAP Access Operational
Linux Hosting Operational
Windows Hosting Operational
Network Operational
Managed Virtual Servers Operational
Managed Dedicated Servers Operational
WebMail Operational
Phone System Operational
FTP (Linux Hosting) Operational
FTP (Windows Hosting) Operational
Email - SMTP Authentication Operational
Office365 Services Operational
Cpanel Hosting Operational
Web Builder Operational
Website Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Scheduled Maintenance

Reading Datacentre Dark Building Test Nov 11, 2026 07:30 - Nov 13, 2026 18:00 GMT

As part of our datacentre partners proactive maintenance plan, there will be inspections and maintenance of both the HV and LV equipment providing power to our Reading datacentre, this will also involve a dark building test where mains power will be isolated and the building will transition onto generator backup.

We do not expect any outages however this should be considered an at-risk period due to the nature of works involved.
Posted on Nov 03, 2026 - 10:21 GMT

Nov 7, 2026

Network Maintenance
Completed - The scheduled maintenance has been completed.
Nov 7, 06:00 GMT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 6, 21:00 GMT
Scheduled - One of our fibre suppliers providing connectivity between our London Telehouse and London Slough data centres is conducting maintenance to their fibre path due to necessary cable re-routing in London.

As we have diverse fibre connectivity between these locations we do not expect any disruption and traffic will fail over to other routes, but those routes will be at-risk during the maintenance window:

21:00 (GMT) on Friday 6th November 2026
to
06:00 (GMT) on Saturday 7th November 2026.
Oct 15, 11:28 BST

Nov 6, 2026

Nov 5, 2026

Platform Maintenance
Completed - The scheduled maintenance has been completed.
Nov 5, 01:00 GMT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 4, 20:00 GMT
Scheduled - We will be performing maintenance on the devices that support the POP3/IMAP, Authenticated SMTP and webmail platforms.

All of these devices are redundant, so we do not expect any interruption to services.

However, during the maintenance window we will be running at risk due to the reduced redundancy.
Nov 3, 11:17 GMT

Nov 4, 2026

Nov 3, 2026

Platform Maintenance
Completed - The scheduled maintenance has been completed.
Nov 3, 21:00 GMT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 3, 20:00 GMT
Scheduled - We will be performing maintenance on the datastores behind our website and control panel platform.

The datastores are redundant, but we expect a brief disruptions as we switch between datastores.
Nov 3, 11:25 GMT
Platform Maintenance
Completed - The scheduled maintenance has been completed.
Nov 3, 01:00 GMT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 2, 20:00 GMT
Scheduled - We will be performing maintenance on the devices that support the POP3/IMAP, Authenticated SMTP and webmail platforms.

All of these devices are redundant, so we do not expect any interruption to services.

However, during the maintenance window we will be running at risk due to the reduced redundancy.
Oct 30, 09:11 GMT

Nov 2, 2026

Loss of power redundancy on core router.
Resolved - Parts have been replaced and full redundancy restored.
Nov 2, 12:19 GMT
Update - Parts have been replaced and full redundancy restored.
Nov 2, 12:19 GMT
Investigating - Our core network is fully redundant, however due to a PSU failure on a core router in our Reading datacentre, part of the network should be considered "at risk" while the issue is diagnosed and parts are replaced.
Nov 2, 10:13 GMT

Nov 1, 2026

No incidents reported.

Oct 31, 2026

No incidents reported.

Oct 30, 2026

No incidents reported.

Oct 29, 2026

No incidents reported.

Oct 28, 2026

Platform Maintenance
Completed - The scheduled maintenance has been completed.
Oct 28, 23:59 GMT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 28, 20:00 GMT
Scheduled - We will be performing maintenance on the devices that support our website, webmail, and control‑panel platforms.

All of these devices are redundant, so we do not expect any interruption to services.

However, during the maintenance window we will be running at risk due to the reduced redundancy.
Oct 28, 09:36 GMT
Network at risk - Carrier line down
Resolved - Our carrier has now solved the issue and normal network redundancy is restored. We will proceed to close this incident.
Oct 28, 18:33 GMT
Identified - Our carrier has confirmed the problem and is working to resolve it.
Oct 28, 10:38 GMT
Investigating - One of our UK to Ireland links is currently down. The Redundant paths are functioning as expect so no impact is expected but the network should be considered at risk at this time.
We have a case open with the carrier and are awaiting updates.
Oct 28, 09:21 GMT
PHP security vulnerabilities – customer update
Resolved - This incident has been resolved.
Oct 28, 10:11 GMT
Monitoring - On 20 October 2026, the Global PHP Security Team announced two critical security vulnerabilities. The official security updates were released the following day. Since millions of websites worldwide rely on PHP, the announcement understandably caused concern, and we received a large number of questions from our customers. Rightly so: the security of your website is extremely important.

The good news? We took immediate action.
Teams have been working non-stop to address the issue, taking mitigating measures where possible while waiting for the official software patches, and rolling out those patches as soon as they became available.

All systems that could have been impacted on our hosting & company platforms have now been patched.

Not every website runs on the latest PHP version. Some still use older versions, for example because certain plugins or applications are incompatible with a newer PHP release. Our teams went the extra mile and also adapted the security fixes for some older PHP versions. This process is called backporting: adapting a security patch so it also works with an older software version. It’s not simply a matter of copying a file. Our engineers have to manually implement, compile and test the necessary changes.

The PHP project currently officially supports versions 8.2 through 8.5. Older versions no longer receive regular security updates.

It goes without saying though, if you are on an older version of PHP, please update this.
Oct 22, 16:43 BST

Oct 27, 2026

Platform Maintenance
Completed - The scheduled maintenance has been completed.
Oct 27, 23:59 GMT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 27, 20:00 GMT
Scheduled - We will be performing maintenance on the devices that support our website, webmail, and control‑panel platforms.

All of these devices are redundant, so we do not expect any interruption to services.

However, during the maintenance window we will be running at risk due to the reduced redundancy.erable while the backup devices are offline.
Oct 27, 12:49 GMT

Oct 26, 2026

No incidents reported.

Oct 25, 2026

No incidents reported.

Oct 24, 2026

No incidents reported.

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