Network maintenance
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 15, 00:00 BST
Scheduled - We will be upgrading software on a core network router in Reading. This should have no customer impact but there is a risk to network resiliency during this work. There is ample capacity elsewhere in our network if needed, and it is possible that traffic to/from the Internet could take different paths at this time.

About This Site

Service status information and Network announcements.

Managed Servers   ? Operational
DNS   ? Operational
Email - POP3/IMAP Access   ? Operational
Linux Hosting   ? Operational
Windows Hosting   ? Operational
Network   ? Under Maintenance
WebMail   ? Operational
Control Panel   ? Operational
Managed Virtual Servers   ? Operational
Phone System   ? Operational
FTP (Linux Hosting)   ? Operational
FTP (Windows Hosting)   ? Operational
Email - SMTP Authentication   ? Operational
Office365 Services   Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Aug 14, 2018

No incidents reported.

Aug 13, 2018

No incidents reported.

Aug 12, 2018

No incidents reported.

Aug 11, 2018

No incidents reported.

Aug 10, 2018

No incidents reported.

Aug 9, 2018
Network Performance Problem
Resolved - This incident has been resolved.
Aug 9, 16:19 BST
Monitoring - Service has now been resumed and affected customers should now be able to collect their emails as normal, either via their usual email clients, or Webmail. Any emails that were sent to customers this morning were delivered as normal and should all be available to view from now on; no incoming emails were lost as a result of this incident.
Although we have now performed some remedial work we are continuing to carefully monitor the situation and will provide a further update later this afternoon.
Aug 9, 13:50 BST
Update - Please note that the sending of emails through an email client is unaffected by this incident; it will only impact on the ability to collect emails.
Emails will still be delivered to the mailbox, but will not be able to be collected at the present time.
Aug 9, 12:37 BST
Update - The following services are currently not operating:
POP3 / IMAP
Webmail.

The following services are currently operating with degraded performance:
Online Control Panel
Linux Hosting

Work continues to resolve this, and further updates will be posted when we have them.
Aug 9, 12:01 BST
Update - We are continuing to investigate this problem with all available resources, and apologise for any inconvenience it may be causing.
Aug 9, 10:26 BST
Investigating - Due to a network performance problem the following services may currently be operating slower than normal:

POP3/IMAP access via email clients
Webmail
Apache Hosting

We are investigating this as a priority, and apologise for any inconvenience
Aug 9, 09:51 BST
Aug 8, 2018
SiteMaker websites and editors
Resolved - This incident has been resolved.
Aug 8, 13:02 BST
Investigating - Websites and editors that use our SiteMaker packages may currently be displaying a Bad Gateway error or timeout. This is intermittent and subsequent refreshes of the page may cause it to display fine. We are investigating this, and apologise for any inconvenience.
Aug 8, 10:24 BST
Aug 7, 2018

No incidents reported.

Aug 6, 2018

No incidents reported.

Aug 5, 2018

No incidents reported.

Aug 4, 2018

No incidents reported.

Aug 3, 2018

No incidents reported.

Aug 2, 2018

No incidents reported.

Aug 1, 2018

No incidents reported.

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