Fibre Fault on UK Backbone Network

Incident Report for Namesco Limited

Resolved

This incident has been resolved.
Posted Mar 11, 2021 - 14:19 GMT

Monitoring

The fault was identified, and the network was restored to full resilience at 21:38 GMT.

We are currently monitoring, but expect to shortly close this case.
Posted Mar 10, 2021 - 10:13 GMT

Update

Our suppliers fibre engineers are still investigating this. We will provide further information when it becomes available.
Posted Mar 09, 2021 - 17:23 GMT

Update

Our fibre supplier are still investigating and we will provide further information when it becomes available.
Posted Mar 09, 2021 - 12:31 GMT

Investigating

We have detected a fibre fault on our UK backbone network between our POP sites in Slough and London Docklands areas. No services are currently affected as the network resilience takes care of this situation as expected, however the network is at-risk (of further failure) until the fibre fault is repaired.

The fibre provider has been engaged to investigate this and we will provide further information as soon as it becomes available.
Posted Mar 09, 2021 - 09:58 GMT
This incident affected: Network.