The fault was identified, and the network was restored to full resilience at 21:38 GMT.
We are currently monitoring, but expect to shortly close this case.
Posted Mar 10, 2021 - 10:13 GMT
Update
Our suppliers fibre engineers are still investigating this. We will provide further information when it becomes available.
Posted Mar 09, 2021 - 17:23 GMT
Update
Our fibre supplier are still investigating and we will provide further information when it becomes available.
Posted Mar 09, 2021 - 12:31 GMT
Investigating
We have detected a fibre fault on our UK backbone network between our POP sites in Slough and London Docklands areas. No services are currently affected as the network resilience takes care of this situation as expected, however the network is at-risk (of further failure) until the fibre fault is repaired.
The fibre provider has been engaged to investigate this and we will provide further information as soon as it becomes available.