February 2017

[Scheduled] Overnight Network Maintenance
The scheduled maintenance has been completed.
Feb 18, 23:00 - Feb 19, 09:00 GMT
[Scheduled] Overnight Network Maintenance - Thursday 16th February
The scheduled maintenance has been completed.
Feb 16, 23:00 - Feb 17, 00:00 GMT
[Scheduled] Network Maintenance
This maintenance is now complete.
Feb 8, 22:00 - Feb 9, 06:17 GMT
[Scheduled] MS SQL Server Maintenance - Thursday 9th February
This maintenance is now complete.
Feb 9, 00:00-06:16 GMT
[Scheduled] MS SQL Server Maintenance - Wednesday 8th February
The scheduled maintenance has been completed.
Feb 8, 00:00-08:11 GMT
[Scheduled] Network Maintenance
This maintenance is now complete with no issues observed.
Feb 6, 23:00 - Feb 7, 01:13 GMT
SiteMaker editors displaying malware warning
We have received confirmation from the Google Safe Browsing team that they have removed their listing of the domain in question, and SiteMaker editors are no longer displaying a malware warning message. We thank customers for their patience whilst we investigated and resolved this incident, and apologise for any inconvenience it may have caused.
Jan 30, 13:54 - Feb 1, 12:59 GMT
[Scheduled] Network Maintenance
We are making no further changes this evening.
Feb 1, 01:46-03:12 GMT

January 2017

[Scheduled] Essential Maintenance on our VPS platform
The scheduled maintenance has been completed.
Jan 30, 20:00 - Jan 31, 00:00 GMT
[Scheduled] LONAP Peering Maintenance
This maintenance is now complete with no issues observed.
Jan 17, 09:26-11:24 GMT
Delivery of forwarded emails to BT & Yahoo addresses
As with several other providers, we are currently seeing some delivery delays and failures when forwarding emails to BT & Yahoo email addresses. We are looking into these and will provide further updates here as we have them. We apologise for any inconvenience this may be causing.
Jan 16, 16:21 GMT
[Scheduled] DC Power Maintenance
Mains power was restored successfully at just before 3pm. We have been monitoring the situation for the past hour and we are now marking this maintenance as resolved and all-clear.
Jan 12, 13:49-15:49 GMT
UPS Maintenance
The UPS engineers have given us the all-clear and have left the site.
Jan 10, 09:54-17:14 GMT

December 2016

Router Power Supply Failure
There have been no further issues and we are now marking this as resolved.
Dec 22, 14:18-20:11 GMT
Webmail Login Problems
This has now been resolved, and customers should now be able to log into Webmail either via the 1-Click login links or manually via the login page.
Dec 22, 17:15-17:27 GMT
Service Issues
After the final of a series of rigorous tests across our power infrastructure was successfully completed today, we are now happy to close this incident and mark it as completely resolved.
Nov 15, 09:13 - Dec 12, 16:31 GMT
[Scheduled] Generator Test
This maintenance is now being marked as complete. No issues were reported.
Dec 12, 08:00-16:21 GMT
[Scheduled] Scheduled Maintenance on our VPS platform
The scheduled maintenance has been completed.
Dec 8, 10:11 GMT
[Scheduled] Scheduled Maintenance on our VPS platform
The scheduled maintenance has been completed.
Dec 7, 08:58 GMT

November 2016

[Scheduled] UPS Maintenance - DH1-Q2-A
This maintenance has now been completed successfully with no complications observed.
Nov 21, 15:30-17:31 GMT
[Scheduled] UPS Maintenance - DH1-Q2-B
This maintenance has been completed successfully.
Nov 21, 13:03-15:25 GMT
[Scheduled] Namesco Network Maintenance
The scheduled maintenance has been completed.
Nov 9, 22:01 - Nov 10, 01:01 GMT

October 2016

[Scheduled] Network Maintenance
The scheduled maintenance has been completed.
Oct 10, 22:15 - Oct 11, 01:30 GMT

September 2016

No incidents reported for this month.

August 2016

No incidents reported for this month.

July 2016

No incidents reported for this month.

June 2016

Network Fibre Fault
We are marking this incident as resolved. Having inspected our network after the outage, we can confirm that the link was repaired at just after midnight and our routers automatically brought the affected links back into service. We are seeing no issues and detected no traffic loss during the failback. Kind Regards, Customer Support Team.
Jun 15, 09:48 - Jun 16, 09:41 GMT

May 2016

No incidents reported for this month.

April 2016

No incidents reported for this month.

March 2016

No incidents reported for this month.

February 2016

[Scheduled] Advance Maintenance Notification: Network Services Maintenance
The maintenance is now complete and no issues were observed.
Feb 23, 10:00-13:50 GMT

January 2016

No incidents reported for this month.

December 2015

Network Issue - At Risk
The carrier have completed the repairs and our supplier has issued an all clear notice. We are not observing any problems and therefore now consider it resolved.
Dec 9, 09:28 - Dec 10, 12:14 GMT

November 2015

No incidents reported for this month.

October 2015

Control Panel and Webmail Login
All issues are now resolved.
Oct 5, 09:10-15:50 GMT

September 2015

No incidents reported for this month.