Investigating - Some customers who are being migrated over from Moonfruit may currently be unable to access their emails.
We recommend that affected customers follow the step listed below in order to alleviate this problem.

Log into Webmail (https://webmail.moonfruit.domains) using your current Moonfruit email username and password. You will be able to automatically import all of your existing emails into your new names.co.uk Webmail with the click of a button once you are logged in.

The guide linked below will walk you through this process:

https://www.moonfruit.domains/knowledge/2847.html

If you are still experiencing problems with email retrieval once you have done this, then we recommend using the 'Technical Support' section of your names.co.uk Online Control Panel to send in a support ticket, and we will investigate further.
May 10, 08:27 BST

About This Site

Service status information and Network announcements.

Managed Servers ? Operational
DNS ? Operational
Email - POP3/IMAP Access ? Operational
Linux Hosting ? Operational
Windows Hosting ? Operational
Network ? Operational
WebMail ? Operational
Control Panel ? Operational
Managed Virtual Servers ? Operational
Phone System ? Operational
FTP (Linux Hosting) ? Operational
FTP (Windows Hosting) ? Operational
Email - SMTP Authentication ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
May 25, 2017

No incidents reported today.

May 24, 2017
Completed - The scheduled maintenance has been completed.
May 24, 17:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 22, 09:01 BST
Scheduled - On 22nd – 24th May from 09:00 to 17:00 our Reading data centre UPS systems are undergoing routine planned preventative maintenance. Only one UPS will be under maintenance at a time and it may be necessary to operate the UPS bypass or simulate a mains failure to an individual UPS to ensure correct operation. The UPS are designed to allow these checks with no loss of load however the activity will be classified as at risk.
May 4, 09:38 BST
May 23, 2017

No incidents reported.

May 21, 2017

No incidents reported.

May 20, 2017

No incidents reported.

May 19, 2017

No incidents reported.

May 18, 2017

No incidents reported.

May 17, 2017

No incidents reported.

May 16, 2017

No incidents reported.

May 15, 2017

No incidents reported.

May 14, 2017

No incidents reported.

May 13, 2017

No incidents reported.

May 12, 2017
Completed - The scheduled maintenance has been completed.
May 12, 06:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 11, 20:00 BST
Scheduled - On May 11th 2017 starting at 2000 BST through to May 12th 2017 at 0600 BST maintenance will take place on our network between our Reading datacentre and our Telehouse PoP. During this time we will re-route traffic via another path within our network in order to minimise disruption to customers. There is ample capacity elsewhere in our network to support this traffic.
May 7, 15:10 BST