Investigating - As with several other providers, we are currently seeing some delivery delays and failures when forwarding emails to BT & Yahoo email addresses. We are looking into these and will provide further updates here as we have them.

We apologise for any inconvenience this may be causing.
Jan 16, 16:21 GMT

About This Site

Service status information and Network announcements.

Managed Servers ? Operational
DNS ? Operational
Email ? Operational
Linux Hosting ? Operational
Windows Hosting ? Operational
Network ? Operational
WebMail ? Operational
Control Panel ? Operational
Managed Virtual Servers ? Operational
Phone System ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Feb 19, 2017
Completed - The scheduled maintenance has been completed.
Feb 19, 09:00 GMT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 18, 23:00 GMT
Scheduled - One of our connectivity suppliers is doing network maintenance on Sunday 19th Feb from 00:00 to 05:00 to a link in our network between London and Reading. This is currently a backup link and will not affect traffic, we will close the link for the maintenance duration although it will be an at-risk period.
Feb 18, 14:50 GMT
Feb 17, 2017
Completed - The scheduled maintenance has been completed.
Feb 17, 00:00 GMT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 16, 23:00 GMT
Scheduled - At 23:00 this evening we will be shutting down the resilient link between our London and Reading datacentres to perform some essential maintenance. Network traffic will fall back to the other backup links so no customer impact is expected, but service should be considered 'at risk' during this time as resilience will be affected.
Feb 16, 14:21 GMT
Feb 15, 2017

No incidents reported.

Feb 14, 2017

No incidents reported.

Feb 13, 2017

No incidents reported.

Feb 12, 2017

No incidents reported.

Feb 11, 2017

No incidents reported.

Feb 10, 2017

No incidents reported.

Feb 9, 2017
Completed - This maintenance is now complete.
Feb 9, 06:17 GMT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 8, 22:00 GMT
Scheduled - We are conducting some maintenance to the configuration of some routers and switches on the network on Wednesday 8th Feb from 22:00 to 06:00 the following morning. At some points during the maintenance we have to remove the normal levels of resilience usually present, entering an at-risk state. There could be a few short pauses whilst devices converge however maintenance of this nature always carries some risk of interruption and has been scheduled accordingly. The operation will be closely monitored by our engineers who will begin to take recovery steps should any problem arise.
Feb 7, 15:14 GMT
Completed - This maintenance is now complete.
Feb 9, 06:16 GMT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 9, 00:00 GMT
Scheduled - At 00:00 hours on Thursday 9th February we will be conducting essential maintenance on our MS SQL database server 'hostingmssql06'. During this maintenance all MS SQL database instances will be migrated to SQL Server 2016 and will be inaccessible to customer websites and the Online Control Panel.

This maintenance is scheduled to complete no later than 06:00 hours on Thursday 9th February, at which time the MS SQL server and all databases will be accessible again. Customers do not need to make any changes to their website as a result of this upgrade.

Please accept our apologies for any inconvenience caused by this essential maintenance.
Feb 1, 13:06 GMT
Feb 8, 2017
Completed - The scheduled maintenance has been completed.
Feb 8, 08:11 GMT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 8, 00:00 GMT
Scheduled - At 00:00 hours on Wednesday 8th February we will be conducting essential maintenance on our MS SQL database server 'hostingmssql05'. During this maintenance all MS SQL database instances will be migrated to SQL Server 2016 and will be inaccessible to customer websites and the Online Control Panel.

This maintenance is scheduled to complete no later than 06:00 hours on Wednesday 8th February, at which time the MS SQL server and all databases will be accessible again. Customers do not need to make any changes to their website as a result of this upgrade.

Please accept our apologies for any inconvenience caused by this essential maintenance.
Feb 1, 13:04 GMT
Feb 7, 2017
Completed - This maintenance is now complete with no issues observed.
Feb 7, 01:13 GMT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 6, 23:00 GMT
Scheduled - We are conducting some maintenance to the configuration of some routers and switches on the network on Monday 6th Feb from 23:00 to 03:00 the following morning. No impact is expected other than a few short pauses whilst devices converge however maintenance of this nature always carries some risk of interruption and has been scheduled accordingly. The operation will be closely monitored by our engineers
Feb 6, 14:47 GMT
Feb 5, 2017

No incidents reported.